Returns & Shipping

Returns Policy

READ CAREFULLY. This Return Policy applies to use of the NetworkProductsDirect.com website located at https://www.networkproductsdirect.com (the "Site") and the divisions of Action Computer Repair Solutions.

Returns Must Meet ALL Applicable Criteria:

  • If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Network Products Direct. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

Basic Criteria:

All returns must include the following:

  1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
  2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
  3. Valid Return Merchandise Authorization (RMA).
  4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
  5. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
  6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  7. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Basic Return Policy:

  • Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
  • If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. See the Manufacturer Contact List at the bottom of this page.
  • Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
  • All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
  • Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
  • Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
  • Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
  • The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

 Defective Products:

  • Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Network Products Direct the purchase price will be credited to the credit card used for the original purchase. Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
  • Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
  • For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
  • Network Products Direct in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

 Manufacturer Only Returns (Direct Returns):

  • Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer.
  • Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.

 Opened Software, Registered Licensing:

  • Software and License downloads are not returnable. All sales are final when software has been registered, activated or used. Exceptions must be approved prior to a return being authorized.

 

Shipping and Delivery Policies

 

We currently do not provide tracking details online. For the latest tracking information for your order, please submit a request.

 

Network Products Direct prides itself on quick order fulfillment and delivery for its customers. We take every step to ensure your purchase is delivered quickly and accurately.

Order Placement Times:

Most orders placed before 3:00pm PST Monday through Friday will be shipped out the day they were placed. Orders placed after 3:00pm PST Monday through Thursday will be shipped out the following business day. Orders placed after 3:00pm PST on Friday will be shipped out the following Monday. Orders placed on the weekend or any U.S. holiday will be shipped out the following non-holiday business day.

Certain products require additional processing time and may not be available for same day or priority shipping. Customers will be notified when these circumstances apply to their order. 

Shipping Carriers:

Orders are shipped primarily by UPS and FedEx, but we may use DHL, USPS or other freight carriers at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will only take 1 to 2 days for the ground package to arrive.)

If a customer would like to use their own shipping account, please provide this in the comments section during checkout or contact our sales team at 971-301-8183. 

Shipping Rates:

We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy or the purchase contains multiple items, the charge of shipping may be increased. In the event of a shipping charge increase, the customer will be contacted first and a shipping price will be negotiated prior to the order being processed. Please note that some items may be shipped out of different locations, and ground delivery times may vary.

Customers outside of the U.S. - Please call 971-301-8183 when placing an order that will be shipped outside of the U.S. to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier. Certain export restrictions may apply and a U.S. based address may be required for fulfillment. 

Late Shipments:

If your shipment arrives late, you must notify us at 971-301-8183 within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis. 

Electronic Delivery:

Certain products may be available for electronic delivery via email. These products include software activation codes and license keys. Certain restrictions may apply. In most cases, electronic delivery will be sent within 5 hours from when your order is placed. Some orders may take up to 72 hours to be processed. We encourage you to contact us before placing your order to receive the most accurate shipping information regarding your order.

 

 

 

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